Homeowner Support
For app access, room controls, notifications, scenes, users, wall displays, mobile control, and general system questions.
Support
Support for homes and spaces that should simply work.
Lautary support is designed around the relationship between homeowner, integrator, and platform. The goal is fast answers, clear ownership, and a system that remains stable over time.
Where to start
Choose the support path that fits your role.
Some questions belong to the homeowner experience, some belong to the installing integrator, and some require Lautary platform support. The support model is designed to keep those paths connected instead of fragmented.
Integrator Support
For dealer tools, device configuration, client homes, certification, installation questions, and product orders.
General Support
For product questions, account direction, partnership requests, and routing to the correct support team.
Support model
Designed for long-term ownership.
A smart home should not become a mystery after installation. Lautary is being built with remote diagnostics, dealer fleet tools, configuration history, alerts, and support messaging so issues can be understood faster and handled by the right person.
Homeowner
Reports the issue, manages preferences, receives alerts, and communicates through the correct support path.
Integrator
Reviews installation details, device configuration, room setup, and service needs.
Lautary
Supports platform behavior, updates, cloud services, account systems, and advanced troubleshooting.
Common topics
What we can help with.
Support should be specific enough to solve the problem without making the homeowner or integrator repeat the same story across different systems.
App and account access
Login help, homeowner access, integrator accounts, user roles, and wall or mobile access.
Scenes and controls
Lighting, shades, climate, security, audio, vision, and room-level control behavior.
System health
Hub status, connection state, device availability, update behavior, and remote diagnostics.
Expansion
Adding rooms, devices, audio zones, camera coverage, window treatments, and future upgrades.
Emergency services should always be contacted directly for immediate life-safety, police, fire, or medical emergencies. Lautary support is not a replacement for emergency response.
A better support relationship for the connected home.
Support should feel as considered as the product itself: clear, accountable, and connected to the actual system in the home.